Ben Sales of HomeMove Nottinghamshire and Carl Smith of HomeMove Lincolnshire have been recognised for delivering outstanding customer service to clients, making the shortlist of The ESTAS – the biggest award scheme in the UK residential property industry.
The ESTAS honours the best, agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.
The People Awards category, which was introduced 14 years ago in 2012, is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Sixty individuals have made the shortlist.
Simon Brown, Founder of The ESTAS Group: “The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry. These n1ominations are based purely on the thousands of comments we received through our customer review platform, so the nominees can be extremely proud of their achievement.”
Ten of those shortlisted will receive a ‘Highly Commended’ People Awards trophy to be announced at the 22nd annual ESTAS ceremony to be held in London on 17th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Phil Spencer said “Great customer service can only be achieved through human interaction, so The People Awards really encapsulates what The ESTAS is all about. To make the shortlist is a significant achievement in itself.”
Ben Sales, HomeMove Nottinghamshire said “I am thrilled to announce that I have been shortlisted for a People Award at The ESTAS Awards 2025. This prestigious recognition underscores the core values of my business, where the customer always comes first. It is incredibly rewarding to see our dedication to providing exceptional service and outstanding results acknowledged by those we serve. Whether it is buying or selling, our commitment to excellence remains unwavering. I extend my heartfelt congratulations to all the other nominees, and I look forward to celebrating the achievements of everyone involved. Fingers crossed for the win!”.
Carl Smith, HomeMove Lincolnshire said “To be shortlisted and recognised as a “Peoples Award” contender fills me with great pride. Estate agency is a people business in addition to the property sector. I always try to give 100% into every property interaction I have, and will often go the extra mile to help my clients. To be recognised for this is a great honour in itself because the comments are from customers who have been through the experience of buying or selling with HomeMove Lincolnshire”.
For more information about ESTAS please visit www.theestas.com
